Radiology has changed radically in recent years.
Increasing costs, mandated limits to working hours, a shortage of radiologists and increased pressure from emergency departments have made it difficult for hospitals and clinics to run imaging onsite. For those that do, keeping up with patient demand is a challenge, especially if radiologist presence is comprised or when there's an unexpected surge in caseload.
Dedicated Reporting Centres
Our radiologists report from customised reporting centres and hubs, fitted with purpose-designed reporting workstations, large high resolution monitors exceeding accreditation standards loaded with in-house developed dedicated technology RIS, PowerScribe 360 voice recognition software and viewing software programmes capable of handling large data sets and performing real time multiplanar reconstructions (MPR and MIPS) for rapid image review.
Rigorous Quality Assurance
Our report discrepancy rate is consistently below medical literature values and we intend to keep it there.
We peer-review a minimum of 2% of our monthly reports and our radiologists share and receive feedback at regular clinical QA webinars.
Commitment to Excellence
Everlight strives to excel.
Our reporting service has a consistent >99% turnaround time (TaT) and Key Performance Indicator (KPI) compliance for all clients.
Our ISO 27001 and NATA accreditation and continued recertification are testament to our commitment.
Customised and Secure IT Solutions
With our IT team, we’ve achieved an uptime of >99.99% since 2011.
IT is fundamental to every step of the Everlight reporting process, from ensuring complete receipt of data to guaranteeing rapid delivery of final reports. All data must be monitored, controlled and secure. All systems must be up and running, every second of every day.
Our expert technicians, network support and high level software developers ensure streamlined image delivery with high capacity, high speed, highly redundant and cost effective systems.
With their help, we’ve connected to more than 130 capital DICOM interfaces and integrated with all mainstream RIS systems ranging from large public hospital networks to single cluster sites.
Seamless integration with clients RIS and PACS systems can be complex, particularly when installation schedules are tight. With 24 x 7 IT support teams on both sides of the globe in Australia and the UK, even a difficult problem can be addressed with minimal delay.
Security is fundamental to our service. Our proprietary information governance systems fully protect Patient Identifiable Data so clients can confidently outsource their reporting.
Highly Skilled Radiologists
Everlight has always recruited only select specialist FRANZCR radiologists.
Every radiologist is subject to a detailed credentialing and reference check before starting to report for us.
Every radiologist's performance is regularly reviewed regardless of how long they have been reporting for us.
Every radiologist is expected to participate in our CPD and Peer Review programmes and to share knowledge and feedback with their reporting colleagues.
Customer Focused Service Model
Everlight exists to extend and support clients' imaging resources, 24/7, 365 days a year.
Our services are tailored to individual client need and we report to an agreed set of guaranteed KPIs.
We provide a dedicated '1800' number manned 24/7 to ensure direct and immediate connection between referring clinician and reporting radiologist.
We provide immediate verbal reports when there’s clinical need or an unexpected finding.
Client feedback on service and process is greatly valued and encouraged.
We deliver regular reports and schedule clinical review meetings to ensure that we continually meet client expectations.
Our Clinical Operations team is available 24 hours a day, 365 days of the year to address any issue at any time.